时间：2023年4月18日（星期二）下午15:30

地点：主楼317会议室

报告人：都柏林圣三一大学商学院黄宇菲副教授

报告人简介：

Yufei Huang is Associate Professor in Operations Management and Director of EMBA program at Trinity Business School, Trinity College Dublin. Yufei received PhD in Management from UCL School of Management in the UK, master and bachelor’s degree from Xi’an Jiaotong University. His research focuses on new product development and launch, supply chain management and healthcare operations management. His work has appeared in top journals, such as Production and Operations Management, Human Relations, European Journal of Operational Research, among others. He regularly serves as an associate editor, guest editor and ad-hoc reviewer for various academic journals and book publishers.

报告内容简介：

This paper studies the impact of consumer complaint relevance and variety on the timing of product recall decisions. Using a car recall data set from NHTSA (National Highway Traffic Safety Administration) in the USA, we first measure consumer complaint relevance and variety by implementing text mining methods to analyse the content of consumer complaints and the description of the defects in the recalls. We then examine how consumer complaint relevance and variety impact the timing of recall decisions. We find that when the level of consumer complaint relevance is higher, a recall decision is made faster. And when the level of consumer complaint variety is higher, a recall decision is made slower. Such a relationship becomes stronger when the defective component that caused the recall is used in different car models or when the car models are older.

（承办：管理工程系、科研与学术交流中心）