时间：2022年1月6日（星期四）上午10:00-11:00

腾讯会议号：340 821 978

报告人：新加坡国立大学大学 叶志盛副教授

主讲人简介：

叶志盛博士本科毕业于清华大学材料科学与工程系，博士就读于新加坡国大工业与系统工程系。现在为新加坡国大工业系统工程与管理系副教授。他的主要研究方向包括剩余寿命预测，可靠性建模，及数据驱动的运营决策。

报告内容简介：

Extended warranty has become a rich source of profits for manufacturers. In the current marketplace, two-dimensional extended warranties are often sold to all customers with a fixed coverage region and the same price. However, customers are heterogeneous because they have different use rates and failure history, which would significantly affect the cost of the extended warranty.  In this study, we first propose a customized extended warranty strategy that takes into account the use rate of the customer. Under the strategy, we develop a warranty cost model to compute the expected repair cost and the expected profit of the manufacturer, based on which the optimal price for the customized extended warranty can be determined.  Building upon this model, we further propose a policy that makes use of both the customer's use rate and the product's failure history. We conduct a comprehensive numerical study to compare the two proposed policies with the prevailing fixed-region strategy. The results reveal that the customized policies are better than the prevailing policy in terms of fairness, flexibility, and profitability.

（承办：管理科学与物流系、科研与学术交流中心）